Subscription Policy

This Subscription Policy ("Policy") governs the purchase, use, management, renewal, and cancellation of subscription plans offered through the Swapify platform ("Platform"). By purchasing or using any subscription offered through the Platform, you acknowledge that you have read, understood, and agree to be bound by this Policy, together with Swapify's Terms & Conditions, Privacy Policy, and Refund & Cancellation Policy.

1. Definitions

For the purposes of this Policy:

"Platform" refers to the Swapify website, mobile application, and related digital services.

"Subscription" means any meal plan purchased through the Platform.

"Customer" means a registered user who purchases a subscription.

"Vendor" means an independent food partner listed on the Platform.

"Meal" means Lunch and/or Dinner provided under an active subscription.

"Cut-off Time" means the latest time by which Customers must submit requests relating to meal management for the same day's delivery.

2. Subscription Plans

Swapify offers multiple subscription plans, including but not limited to:

Trial Plans

Monthly Plans

One Meal Per Day Plans

Two Meals Per Day Plans

Standard Plans

Gold Plans

Premium Plans

Each subscription plan specifies:

Number of meals

Subscription validity

Extended validity eligibility

Number of permitted vendor swaps

Meal category

Pricing and applicable taxes

Availability of plans may vary based on location, vendor availability, and operational feasibility.

3. Subscription Activation

A subscription shall become active on:

• the date selected by the Customer during checkout; or
• the first scheduled meal delivery,

whichever occurs first.

4. Meal Delivery

Customers may subscribe for:

1. Lunch
2. Dinner
3. Lunch & Dinner

*Delivery timings are indicative and may vary depending on traffic conditions, weather, vendor preparation time, local restrictions, or other operational circumstances.

5. Meal Management Features

Swapify offers flexible subscription management through the following features:

1. Vendor Swap
2. Skip Meal
3. Add Meal

*These features are subject to this Policy, operational feasibility, vendor availability, and applicable plan limitations.

6. Daily Cut-off Time

To ensure timely preparation and delivery of meals, all meal management requests must be submitted before the applicable daily cut-off time.

The above cut-off times apply to all requests relating to:

Vendor Swap

Skip Meal

Add Meal

Requests received after the applicable cut-off time shall not be processed for the same meal and shall automatically become effective from the next eligible meal, subject to operational feasibility.
*Subject to change, and everything will be mentioned on the site at the time of purchase.

7. Vendor Swap

Swapify allows Customers to change their assigned Vendor during an active subscription.

The following conditions shall apply:

• Vendor swaps are limited according to the subscribed plan.
• Vendor changes are subject to serviceability, operational capacity, meal category, and vendor availability.
• Swap requests must be submitted before the applicable daily cut-off time.
• Swapify does not guarantee the availability of every Vendor at all times.
• Unused swap counts shall expire upon expiry of the subscription and shall not be carried forward.

8. Skip Meal

Customers may skip scheduled meals under an active subscription.

The following conditions shall apply:

• Skip requests must be submitted before the applicable daily cut-off time.
• Eligible skipped meals shall be converted into extended validity in accordance with the subscribed plan.
• Skip requests received after the applicable cut-off time shall not be processed for that meal.
• Meals that have entered preparation or dispatch shall be deemed consumed and shall not be eligible for skipping, refund, or credit.

9. Extended Validity

Where applicable under the subscribed plan, eligible skipped meals shall extend the validity of the subscription.

Extended validity:

• is available only in accordance with the subscribed plan;
• cannot be exchanged for cash;
• cannot be transferred to another account or person;
• cannot be redeemed separately from the subscription; and
• shall expire upon reaching the maximum validity permitted under the applicable subscription plan.

10. Add Meal

Customers may purchase additional meals during an active subscription.

The following conditions shall apply:

• Add Meal requests must be submitted before the applicable daily cut-off time.
• No Additional charges shall apply until meal credit is being utilised.
• Additional meals are subject to Vendor availability and operational feasibility.
• Swapify reserves the right to decline Add Meal requests where operational limitations exist.

11. Vendor Availability

Swapify partners with independent food vendors.

In the event that a selected Vendor becomes unavailable due to:

holidays;

operational issues;

capacity limitations;

food safety concerns;

force majeure events; or

other circumstances beyond reasonable control,

Swapify reserves the right to assign another suitable Vendor offering a reasonably comparable service.

Such substitution shall not constitute a breach of this Policy.

12. Subscription Renewal

Subscriptions do not automatically renew unless expressly stated at the time of purchase.

Customers may renew their subscriptions through the Platform.

Pricing, features, benefits, and subscription terms applicable at the time of renewal may differ from previous subscriptions.

13. Cancellation

Customers may cancel subscriptions in accordance with Swapify's Refund & Cancellation Policy.

Unless otherwise required under applicable law:

• consumed meals are non-refundable;
• meals prepared or dispatched are non-refundable;
• convenience fees, payment gateway charges, promotional discounts, taxes, and other applicable charges may not be refundable.

14. Expiry of Subscription

A subscription shall expire upon:

• consumption of all eligible meals; or
• expiry of the maximum subscription validity,

whichever occurs first.

Unused meals remaining after subscription expiry shall automatically lapse without compensation.

15. Fair Usage Policy

Subscriptions are intended solely for personal consumption.

Swapify reserves the right to suspend or terminate any account found to be involved in:

• fraudulent activity;
• abuse of promotional offers;
• repeated misuse of subscription features;
• resale or commercial distribution of meals;
• creation of multiple accounts for promotional misuse;
• abusive, threatening, or inappropriate behaviour towards Vendors, delivery partners, or customer support representatives.

16. Service Interruptions

Swapify shall not be liable for delays, interruptions, or temporary suspension of services caused by circumstances beyond its reasonable control, including but not limited to:

natural disasters;

floods;

pandemics;

strikes;

government restrictions;

internet or telecommunications failures;

vendor disruptions;

acts of God; or

other force majeure events.

Where reasonably possible, Swapify shall make reasonable efforts to notify Customers and provide suitable alternatives.

17. Limitation of Liability

Swapify operates as a technology platform connecting Customers with independent food vendors.

Accordingly:

• Swapify does not manufacture, prepare, or cook food.
• Food preparation, quality, hygiene, ingredients, and safety remain the responsibility of the respective Vendor.
• Swapify's maximum liability, to the extent permitted by law, shall not exceed the amount paid by the Customer for the affected subscription.
• Swapify shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the use of the Platform.

18. Modification of this Policy

Swapify reserves the right to amend, modify, or update this Subscription Policy at any time.

Any revised Policy shall become effective immediately upon publication on the Platform unless otherwise specified.

Continued use of the Platform following such publication shall constitute acceptance of the revised Policy.

19. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, unless otherwise required under applicable law.

20. Contact Us

For any questions, concerns, or assistance regarding your subscription, Customers may contact Swapify through the official customer support channels available on the Platform.

Acceptance

By purchasing, activating, or using any Swapify subscription, you acknowledge that you have read, understood, and agreed to be legally bound by this Subscription Policy.